Privacy policy

PRIVACY POLICY

Last Updated: 15 June 2026

GRIPZ Performance ("GRIPZ", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase products, interact with our advertisements, contact us, or otherwise use our services.

By accessing or using our website, products or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your information as described herein.

1. Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment confirmation details

  • Order history

  • Transaction information

  • Customer support communications

  • Account login details

  • Social media interactions

  • Information voluntarily submitted by you

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system information

  • Website activity

  • Referral URLs

  • Cookie data

  • Analytics data

  • Advertising engagement information

Failure to provide requested information may prevent us from supplying products, services or customer support.

2. How We Use Your Information

We may use your information for legitimate business purposes including:

  • Processing and fulfilling orders

  • Shipping and delivery management

  • Customer support

  • Returns and exchanges

  • Warranty claims

  • Fraud prevention

  • Risk assessment

  • Chargeback investigations

  • Security monitoring

  • Website administration

  • Product and service improvements

  • Marketing communications

  • Advertising and retargeting campaigns

  • Analytics and reporting

  • Legal compliance

  • Enforcement of our rights and policies

We reserve the right to use personal information where necessary to protect our business, customers, suppliers or legal interests.

3. Marketing Communications

Where permitted by law, we may send promotional emails, SMS messages, advertisements and marketing content.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Following SMS opt-out instructions

  • Contacting us directly

Even if you opt out of marketing communications, we may still send service-related communications including:

  • Order confirmations

  • Shipping notifications

  • Customer support responses

  • Product recalls

  • Account notices

  • Legal notices

4. Cookies and Tracking Technologies

We use cookies, pixels, web beacons and similar technologies to:

  • Operate our website

  • Improve performance

  • Understand customer behaviour

  • Measure advertising effectiveness

  • Personalise user experiences

  • Deliver relevant advertising

  • Prevent fraud and abuse

By continuing to use our website, you consent to our use of these technologies unless disabled through your browser settings.

Disabling cookies may impact website functionality.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify and associated service providers

  • Payment processors

  • Shipping carriers

  • Fulfilment partners

  • Marketing platforms

  • Advertising networks

  • Analytics providers

  • Professional advisers

  • Insurers

  • Regulatory authorities

  • Government agencies

  • Law enforcement authorities

  • Fraud prevention services

We may disclose information where reasonably necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect our business interests

  • Prevent fraud

  • Investigate suspicious activity

  • Enforce our policies and terms

  • Protect customers and the public

We do not sell personal information for monetary gain.

6. Fraud Prevention and Verification

GRIPZ reserves the right to verify customer identities, payment methods, billing information, shipping information and order details at any time.

Where fraud, suspicious activity, unauthorised transactions or chargeback risk is suspected, GRIPZ may:

  • Delay order processing

  • Request identity verification

  • Request additional documentation

  • Cancel or refuse orders

  • Restrict future purchases

  • Suspend customer accounts

  • Report information to payment providers, fraud prevention agencies or law enforcement authorities

These measures are implemented to protect our customers and business operations.

7. Chargebacks and Payment Disputes

Customers agree to contact GRIPZ first to attempt resolution of any issue before initiating a chargeback or payment dispute.

Where a chargeback, reversal or dispute is initiated, GRIPZ reserves the right to:

  • Submit order records and delivery confirmations

  • Provide communications relating to the transaction

  • Recover amounts owed

  • Restrict future purchases

  • Suspend customer accounts

Nothing in this section limits rights provided under Australian Consumer Law.

8. Data Security

We implement commercially reasonable safeguards to protect personal information from misuse, interference, loss, unauthorised access, disclosure or alteration.

However, no system, website, network or transmission method can be guaranteed to be completely secure.

To the maximum extent permitted by law, GRIPZ disclaims liability for unauthorised access, cyberattacks, hacking incidents, service interruptions or security breaches beyond our reasonable control.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Provide services

  • Maintain business records

  • Resolve disputes

  • Detect and prevent fraud

  • Comply with legal obligations

  • Enforce our rights

Information may be retained for longer periods where required or permitted by law.

10. Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Withdraw consent

  • Restrict processing

  • Object to certain uses of information

  • Obtain a copy of your information

  • Opt out of marketing communications

GRIPZ may require identity verification before processing requests.

We reserve the right to refuse requests where permitted by law, including requests that are excessive, unreasonable, fraudulent or impact the rights of others.

11. Children's Privacy

Our website and services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we may remove that information.

12. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

GRIPZ is not responsible for the privacy practices, security or content of third-party websites.

Customers access third-party websites at their own risk.

13. International Data Transfers

Your personal information may be transferred to, stored in, or processed outside Australia by service providers used to operate our business.

By using our services, you consent to such transfers.

We take reasonable steps to ensure information is handled in accordance with applicable privacy laws.

14. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, financing or business transfer, personal information may be transferred as part of that transaction.

By using our services, you acknowledge and agree to such transfers where legally permitted.

15. Australian Privacy Compliance

GRIPZ is committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), where applicable.

Customers may submit privacy complaints by contacting us directly.

16. No Warranty

To the maximum extent permitted by law, all information, content, services and functionality available through the GRIPZ website are provided on an "as is" and "as available" basis.

GRIPZ makes no guarantee that:

  • The website will operate uninterrupted

  • The website will remain error-free

  • The website will be free from viruses or malicious software

  • Third-party integrations will remain available

Use of the website is at the customer's own risk.

17. Limitation of Liability

To the maximum extent permitted by law, GRIPZ shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:

  • Collection or use of personal information

  • Website interruptions

  • Cybersecurity incidents

  • Third-party service provider actions

  • Data loss

  • Unauthorised access to information

Nothing in this Privacy Policy excludes rights that cannot legally be excluded under Australian law.

18. Governing Law

This Privacy Policy shall be governed by the laws of New South Wales, Australia.

Any dispute arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

19. Changes to This Privacy Policy

We reserve the right to update, amend or replace this Privacy Policy at any time.

Changes become effective immediately upon publication on our website.

Your continued use of our website following publication of changes constitutes acceptance of the updated Privacy Policy.

20. Contact Information

For privacy enquiries, requests or complaints, contact:

GRIPZ Performance

Email: infogripzsocks@gmail.com

For applicable privacy laws, GRIPZ Performance acts as the data controller of personal information collected through its website and services.